“Just like many people, I use the telephone to make appointments, shop, order pizza – for many reasons… But when I call business to do those things, I often get hung up on because the business owner has never received a Vermont Relay call before.. Please, Don’t Hang Up.“
Thousands of people who are Deaf, Hard-of-Hearing, DeafBlind, or who have a speech difference call businesses and organizations like yours every day using the Vermont Relay Service. Often people hang up on Vermont Relay calls because they think a telemarketer is calling.
When a call comes through saying, “This is Vermont Relay,” it is a call from someone with a hearing loss or a speech disability.
These hang-ups are frustrating for Deaf, DeafBlind,Hard-of-Hearing, and speech-disabled callers. But just as significant, they mean a loss of business and bad customer relations for the business or organization being called.
So, the next time you get a Vermont Relay call, remember: if you hang up, you may be hanging up on the most important call that you receive all day!