Vermont Relay Toll-Free Numbers
and Customer Support Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Vermont Relay Team
Headshot of Michelle Vicino
Michelle Vicino
Customer Relations Manager
860-899-1097 (Videophone)
michelle.vicino@t-mobile.com (Email)
Vermont Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-253-0191
Spanish-Spanish: 877-253-5424
TTY Customer Service
English: 866-931-9028
Spanish: 800-676-4290
Email: access@t-mobile.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-253-0195
Spanish-Spanish: 877-253-5424
Customer Service
English: 866-931-9028
Spanish: 800-676-4290
Email: access@t-mobile.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 877-253-8260
Spanish-Spanish: 877-253-5424
VCO Customer Service
English: 866-931-9028
Spanish: 800-676-4290
Email: access@t-mobile.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 800-253-0191
Spanish-Spanish: 877-253-5424
TeleBraille Relay Support Service
English: 866-931-9028
Spanish: 800-676-4290
Email: access@t-mobile.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-253-0191
Spanish-Spanish: 877-253-5424
HCO Customer Service
English: 866-931-9028
Spanish: 800-676-4290
Email: access@t-mobile.com
Vermont Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 877-253-0446
Spanish-Spanish: 877-253-5424
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: access@t-mobile.com
Customer Profile
Contact-Customer-Profile-191x191
Customer Service for Customer Profile
English: 866-931-9028
Spanish: 800-676-4290
STS: 877-787-1989
Email: access@t-mobile.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Vermont Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Support Service
English: 866-931-9028
Spanish: 800-676-4290
Email: access@t-mobile.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.