Placing a call on a CapTel phone is just like using a standard phone, but better. Each time you use the CapTel phone to make or answer a call, you will be automatically connected to a captioning service.*
You speak directly to the other party on the CapTel phone.
The other party talks directly to you while the captioner listens.
The captioner transcribes the other party’s voiced message into captions.
You listen and read the captions on the CapTel phone.
* This only applies to 2-line CapTel 840. For one-line CapTel 840, all incoming calls must be routed to the CapTel service first by dialing 877-243-2823 then enter the CapTel user’s phone number.